Additional services
packing; appliance servicing; unpacking; or moves that involve extra stairs that are needed either per your request or building regulations that may otherwise result in additional charges.

Agent
An affiliated moving company authorized to act on behalf of the van line. The agent may handle the booking, origin, hauling and/or destination services.

Appliance dolly
a special dolly with straps to help load and unload large items like appliances and oversized furniture.

Assessed value coverage
specifies how much money per $1,000 of assessed value you will need to pay to cover your household items to their fully assessed value (Purchasing this protection requires a cash value be assigned to the items you will be moving. Some valuation policies are calculated on a sliding scale, where the price per $1,000 of coverage will vary depending upon the total amount of coverage. In such cases, carriers are requested to quote valuation prices based on $25,000 of coverage. Most valuation policies require the entire load be covered -- not just specific items. Ask your carrier for terms.)

Bill of Lading
the contract between the mover and the customer that also acts as a receipt (it's important to understand everything on the bill of lading before you sign it.)

Binding/non-binding estimate

Binding - a flat price based upon a given inventory meaning no matter how long the job takes, the flat price is always paid (it's given only when an onsite estimate is performed.)

Non-Binding - estimates based upon the movers' previous experience (these estimates are subject to change.)

Hourly Rates - charging by the hour, per person, per truck

Booking agent
The agent that accepts the order for the customer's move and registers it with the van line. The booking agent may or may not be the origin or destination agent.

Carrier
The moving company providing interstate transportation of household goods under whose Department of Transportation registration the shipment is moved.

Claim
Statement of loss, damage or delay to a household good shipment while in the care, custody or control of the carrier.

COD (cash on delivery)
Shipments where the customer pays the moving charges at the time of delivery. For COD shipments, payment is required in cash or by traveler's check, money order or cashier's check. If a credit card is used, it must be arranged with the booking agent because authorization is required prior to loading. Personal checks are not accepted.

Destination agent
The agent designated in the destination area to be available to assist or provide information regarding the shipment to the customer or the van operator.

Diversion
When a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin to the point at which the carrier is able to effect the diversion, plus the transportation charge from the diversion point to the new destination point.

Exclusive use of vehicle
Upon request and subject to availability, the customer may request and the carrier may provide an exclusive vehicle for a shipment.

Extra labor
Hourly labor charge (15 minute minimum) for performing any requested services for which specific fees are not published. This generally covers activities such as packing/unpacking owner's furnished boxes and containers, etc.

Flight of stairs fee
any additional cost for a flight of stairs either at the point of origin or the destination (A third-floor walkup counts as two flights since you are starting on the first floor. Serviceable elevators large enough to transport the household goods eliminate the need to pay this fee.)

Full-replacement value coverage
the amount of money to purchase a new replacement for a damaged item regardless of the age of the item (Most valuation policies require the entire load be covered -- not just specific items. Ask your carrier for terms.)

Full-service mover
most common type of moving company (Movers will relocate all household goods from your old address to your new address. Your items are picked up from every room in your old home and delivered to the appropriate rooms in your new home. Individual pieces of furniture are wrapped. Full service movers will also provide, at additional cost, full packing and unpacking services.)

High-value article inventory form
The carrier will have you fill out a High-Value Inventory Form to list items included in a shipment that are valued at more than $100 per pound to ensure they are protected accordingly.

Inventory - the detailed descriptive list of your household goods showing the quantity and condition of each item

Interstate move - any move that crosses a state boundary, regardless of the number of miles

Intrastate move - a move within a state boundary

Non-allowable list (prohibited items)
The carrier will not accept shipment property that will contaminate or damage (i.e., bug infestations, chemicals, propane tanks, etc.) the carrier's property or the property of other customers, nor will it remove items that would damage the article or the premises (i.e., furniture that will not fit through doorways). Further, the carrier will not accept liability for items of a perishable nature (food, wine collections, plants, etc.).

Order for Service
This is a document moving companies use to prove your authorization to transport your belongings.

Overtime Loading and unloading Service
This is a charge many moving companies apply when individuals request that their goods be loaded or unloaded outside of typical business hours. This may be on weekends or holidays, for example.

Origin agent
The agent designated in the origin area to be available for preliminary readying of the shipment before movement and/or to provide information regarding the customer's move.

Overflow
When articles to be shipped are left behind due to insufficient space on the primary van. An additional van(s) is then utilized for transportation and delivery.

Packing service
many full-service movers provide customers the option of having all of their possessions packed before the move and later unpacked at the destination.

PBO (packed by owner)
When articles are packed by the customer for moving.

Reweigh
Before the actual initiation of the unloading of your shipment, you may request a reweigh of the shipment. If a reweigh is performed the actual charges will be based upon the reweigh weight, regardless of whether the reweigh weight is higher or lower than the first weight of the shipment.

Stair-carry charge
an extra charge for carrying items up or down flights of stairs.

Standard coverage
movers are required by law to provide a minimum amount of complimentary coverage (This number, typically 60 cents, refers to the amount of money you will receive per pound of damaged goods. This coverage is a bare minimum and should not be relied upon to cover you for any significant damage. For example, if you have a priceless vase that weighs two pounds, you would only be entitled to $1.20 of compensation if the vase is damaged in transit.)

Storage-in-transit (SIT)
The temporary storage of your household goods in the warehouse of the carrier's agent, pending further transportation at a later date. SIT service may not exceed a total of 180 calendar days. After 180 days, the interstate nature of the shipment ends and is converted to the rules of the local warehouseman.

Survey
Performed by an agent to examine the customer's belongings in order to develop an estimate of move charges.

Tariff
the carrier rates provisions for every aspect of moving a shipment from one location to another.

Third-party services
Performed by someone other than the carrier or its agents at your request or required by federal, state or local law (e.g., appliance servicing, crating).

Valuation
the degree of "worth" in a shipment; the valuation charge compensates the mover for assuming a greater degree of liability than is provided for in its base transportation charges. (All movers are required to assume liability for the value of goods they transport. Most movers offer two levels of liability — basic and full value. Basic value is also referred to as released value.)

Van operator
Oversees the loading, hauling and unloading of your possessions.

Waiting time
If you are unable to accept delivery of your shipment within the free waiting time (i.e., two hours) after notification of arrival at destination, you may request waiting time until delivery can be made. There is a charge for the vehicle and manpower for each hour between 8 a.m. and 5 p.m. local time (excluding Sundays or state/national holidays). The alternative is unloading your shipment at an agent's warehouse. You will have storage, handling and delivery from warehouse expenses, and consequently it may be less expensive to pay for waiting time if it is not for an excessive length of time. The carrier is not obligated to provide waiting time, but may do so when it does not result in the delay in the delivery of other customers' shipments or does not cause other undue inconvenience to the carrier.

Weight additive
Some articles included in a shipment (i.e., camper shells, boats, canoes, boat trailers, etc.) are comparatively light and occupy space in the van that is not commensurate with their weight. For instance, one might load 4,000 pounds of furniture and cartons in the space taken by a 1,500-pound boat. To compensate for this inequity, our tariff provides a schedule of additional weights for such articles.

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The Agility Difference

Welcome to Agility Van Lines! We are one of the most reputable interstate moving companies around. We are trusted by countless families across the country. We make even the most difficult moving job seem simple, at least for you! Whether you're moving from one state to the next or across the country, Agility Van Lines has you covered.

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